Frequently Asked Questions

How Do I Qualify for FREE Shipping?

ALL domestic orders placed online at and shipped to within the continental United States automatically qualify for FREE Shipping! No special action needs to be taken on our part. Simply order via our Online Store and we’ll ship your product to you right away… and even pay the shipping!

Please note that orders received via fax or the mail do include shipping charges. Details are provided below. So order online… and SAVE!

Other Frequently Asked Questions…

What is the NewPath Learning Guarantee?

With NewPath Learning, your satisfaction is guaranteed! If you are not completely satisfied with your order, please contact us within 30 days of receipt. We will be happy to replace the item or provide you with a credit or refund.

How Do I Place an Order?

NewPath products may be ordered in four convenient ways –

  • Toll-Free Phone: 800-507-0966. Customer Service Representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time.
  • Toll-Free Fax: 800-507-0967
  • Mail: NewPath Learning, 760C Canning Parkway, Victor, NY 14564
  • Online:

If I Don’t Order Online, How Will I Be Billed?

An invoice will be sent to you at the billing address you have provided at the same time that your order is shipped. Please allow it a few days as often the shipment and invoice do not arrive on the same day!

How Can I Pay for My Order?

Payment terms are net 30 days from date of invoice for schools or institutions ordering via an authorized purchase order. All other others must be pre-paid by check or with Visa, MasterCard, American Express or PayPal.

What are the Shipping and Handling Charges for My Order?

Orders are routinely shipped via UPS or FedEx ground from our Victor, NY warehouse. For orders not placed online, shipping and handling charges are outlined below –

  • 5% for all Software shipped within the contiguous US.
  • 15% for all Other Products shipped within the contiguous US.
  • 10% for all Software shipped within the US but outside the contiguous 48 states.
  • 20% for all Other Products shipped within the US but outside the contiguous 48 states.

International customers, please contact us for shipping and handling charges.

There is no minimum order for consumers, however, we do charge a minimum shipping and handling fee of $10.00 for all purchases. Rush and overnight shipment options are available to most locations. Please call us for details.

When Will I Receive My Order?

All orders will be shipped as expeditiously as possible with most orders dispatched within 24 hours of receipt. Please note, in order to minimize your shipping costs, orders from outside the contiguous U.S. may take up to 6 – 8 weeks for delivery. Upon delivery, please check for shortages and damage before signing for receipt. If there are issues, we ask that you contact us immediately for prompt reconciliation. Please keep the original carton and have the packing list available for reference.

What If There is an Issue with My Order?

Your complete satisfaction is guaranteed. If for some reason you have an issue with your merchandise, please contact us immediately. Products that do not meet your approval may be returned within 30 days of receipt for exchange, credit or refund. Before returning any merchandise, we ask that you contact our customer service department to receive a return authorization number.

How Long is NewPath’s Pricing Guaranteed?

We will make every attempt to maintain our published prices through the current calendar year. However, to accommodate unforeseen increases in cost, we reserve the right to modify our prices at any time.

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